CUSTOMER CONCERN The vehicle intermittently will not enter Ready mode even though the instrument cluster illuminates. Cycling the start switch four or five times eventually allows it to start, and no DTCs are stored. CAUSE The confirmed repair identified a failed high-voltage battery pack as the source of the intermittent no-Ready condition. CORRECTION Remove and replace the failed high-voltage battery pack and verify the vehicle enters Ready mode consistently through repeate

CUSTOMER CONCERN The vehicle will not move or charge, and the instrument-panel charge indicator remains solid yellow after minor front-end body repair. CAUSE A secured high-voltage crash-related DTC lockout remained active after the collision repairs, preventing propulsion and charging. CORRECTION Perform the required post-collision and high-voltage system inspections, clear the secured high-voltage DTCs with a compatible scan tool, and verify normal charging and propulsion o

CUSTOMER CONCERN The high-voltage battery warning is illuminated and the energy-management module stores fault 8526361 / B1802 F1 [008]. CAUSE The high-voltage battery was confirmed failed, triggering the battery warning and stored energy-management fault. CORRECTION Remove and replace the failed high-voltage battery assembly, clear fault 8526361 / B1802 F1 [008], and verify the high-voltage warning remains off and the hybrid system operates normally.

CUSTOMER CONCERN The vehicle intermittently will not enter Ready to Drive mode and may not engage reverse when Ready, with multiple powertrain DTCs stored. CAUSE Cooling-system pressure testing confirmed coolant leakage from the upper high-voltage battery assembly. CORRECTION Remove and replace the upper high-voltage battery assembly, program the replacement battery, refill and bleed the electric-powertrain cooling system, clear the DTCs, and verify Ready mode and reverse ope

CUSTOMER CONCERN The vehicle has a no-crank, no-start condition with a Service Hybrid System message and DTC P0BBD after an earlier stall. CAUSE The BECM reported insufficient drive-motor battery voltage, and the confirmed repair identified the high-voltage battery assembly as failed. CORRECTION Remove and replace the drive-motor high-voltage battery assembly, clear DTC P0BBD, and verify starting and hybrid-system operation.

CUSTOMER CONCERN The engine cranks very slowly after engine repairs and the hybrid battery measures just over 200 volts with the key on. CAUSE The high-voltage battery state of charge was too low to crank the engine at normal speed, while remaining above the 180-volt jump-assist threshold. CORRECTION Recharge the high-voltage battery with the approved jump-assist procedure and verify normal cranking and starting operation.

CUSTOMER CONCERN The check-engine and master warning lights return with DTC P0A80 stored. CAUSE Hybrid-battery block-voltage testing confirmed deterioration inside the high-voltage battery pack. CORRECTION Remove and replace the failed high-voltage hybrid battery pack.

CUSTOMER CONCERN The hybrid warning is on, and DTC P0A80 is stored. CAUSE Battery-block voltage testing confirmed excessive voltage variation caused by deterioration inside the high-voltage battery pack. CORRECTION Remove and replace the failed high-voltage hybrid battery pack.

CUSTOMER CONCERN The check engine and hybrid warning lights are on with DTC P0A80 stored. CAUSE Battery-block voltage testing confirmed excessive voltage variation caused by deterioration inside the high-voltage battery pack. CORRECTION Remove and replace the high-voltage hybrid battery pack.

CUSTOMER CONCERN The check engine and IMA warning lights are on with DTC P0A7F stored. CAUSE Battery-module testing and the applicable Honda bulletin confirmed deterioration inside the high-voltage IMA battery. CORRECTION Remove and replace the high-voltage IMA battery, then update the Motor Control Module with the applicable calibration.

CUSTOMER CONCERN Customer states the engine intermittently stalls during an automatic restart and usually will not restart. The Service Hybrid System message is displayed. CAUSE Testing under GM bulletin PIT4808 confirmed an internal failure in the hybrid battery pack. CORRECTION Remove and replace hybrid battery pack. Perform sequential EBCM, HCP, ECM, TCM and BECM programming with current calibrations and verify automatic start operation.

CUSTOMER CONCERN Customer states the check-engine and master warning lights are on. DTCs P0A80 and P3193 are stored, although the engine appears to run normally. CAUSE Hybrid-battery block-voltage testing confirmed abnormal voltage variation inside the high-voltage battery pack. CORRECTION Remove and replace high-voltage battery pack. Clear hybrid-system DTCs and verify battery block voltages remain balanced.

CUSTOMER CONCERN Customer states the vehicle was parked for approximately two months and now stores DTCs P0AFB, P1A22, P1A26 and P1A29. CAUSE Campaign inspection confirmed the hybrid battery pack had failed after the extended storage period. CORRECTION Remove and replace hybrid battery pack under the applicable campaign. Clear hybrid-system DTCs and verify battery-system operation.

CUSTOMER CONCERN Customer states the IMA and check-engine lights are on. DTCs P0A7F, P1570 and P1435 are stored. CAUSE Battery-module testing and Honda TSB 09-025 confirmed deterioration inside the high-voltage IMA battery pack. CORRECTION Remove and replace high-voltage IMA battery pack. Reflash applicable IMA control software and clear DTCs.

CUSTOMER CONCERN Customer states the vehicle has low power. DTCs P061B and P0AC4 are stored. CAUSE Hybrid-system DTC and battery-pack testing confirmed deterioration inside the high-voltage hybrid battery pack. CORRECTION Remove and replace high-voltage hybrid battery pack. Perform required module setup and clear hybrid-system DTCs.

CUSTOMER CONCERN Customer states the engine intermittently stalls during Auto Start, often will not restart and displays Service Hybrid System. DTC P0BBD is stored. CAUSE Battery-module voltage testing and the applicable battery service bulletin confirmed an internal hybrid battery-pack failure. CORRECTION Remove and replace hybrid battery-pack assembly. Perform sequential EBCM, HCP, ECM, TCM and BECM programming, clear DTCs and verify Auto Start operation.

CUSTOMER CONCERN Customer states the master warning and check-engine lights are on. DTC P0A80 is stored. CAUSE Hybrid-battery block-voltage testing confirmed excessive voltage variation inside the high-voltage battery pack. CORRECTION Remove and replace high-voltage battery pack. Clear hybrid-system DTCs.

CUSTOMER CONCERN Customer states the check-hybrid-system warning is on and DTC P0A80 is stored. CAUSE Hybrid-battery voltage testing found more than a 0.5-volt difference between battery blocks, confirming high-voltage battery deterioration. CORRECTION Remove and replace high-voltage battery pack. Clear hybrid-system DTCs.

CUSTOMER CONCERN Customer states the malfunction indicator light is on and DTC P0A80 is stored, with no noticeable drivability complaint. CAUSE Hybrid-battery block-voltage testing confirmed an abnormal voltage difference inside the high-voltage battery pack. CORRECTION Remove and replace high-voltage battery pack. Clear hybrid-system DTCs.

CUSTOMER CONCERN Customer states the engine will not crank. DTCs P0AA6 and C1862 reset during a start attempt. CAUSE High-voltage system testing confirmed an internal isolation fault in the traction-battery assembly. CORRECTION Remove and replace high-voltage traction-battery assembly. Clear hybrid-system DTCs.