CUSTOMER CONCERN The engine will not crank, a Stop Safely Now message is displayed, and DTCs P0B37, P1A10, and P0A0A are stored. CAUSE The high-voltage battery service disconnect was not fully seated and latched, leaving the interlock circuit open. CORRECTION Disable the high-voltage system as required, fully seat and latch the high-voltage battery service disconnect, clear DTCs P0B37, P1A10, and P0A0A, and verify READY mode and hybrid-system operation.

CUSTOMER CONCERN Engine will not crank and the message center displays Stop Safely Now. CAUSE The high-voltage battery service disconnect was not fully connected, opening the high-voltage interlock circuit. CORRECTION Properly connect and latch the high-voltage battery service disconnect, clear DTCs, and verify the vehicle enters ready mode.

CUSTOMER CONCERN The engine will not crank and the Stop Safely Now message is displayed; the BECM stores P0B37 and P1A10, while the SOBDM stores P0A0A and P0B37. CAUSE The high-voltage battery service disconnect was not fully seated and latched, leaving the interlock circuit open. CORRECTION Inspect, clean as needed, fully seat and latch the high-voltage battery service disconnect, clear P0A0A, P0B37 and P1A10, and verify the vehicle starts without the Stop Safely Now message

CUSTOMER CONCERN The Stop Safely warning came on while driving and DTCs P0A27 and P1A10 were stored. CAUSE The high-voltage traction-battery internal harness and calibration were confirmed as the fault. CORRECTION A jumper harness was installed in the high-voltage battery assembly and the battery calibration was updated.

CUSTOMER CONCERN The Stop Safely warning appeared while driving, with DTCs P0A27 and P1A10 stored even though the fault could not be duplicated in the shop. CAUSE The confirmed fault was in the high-voltage traction-battery internal harness and its calibration. CORRECTION A jumper harness was installed inside the high-voltage battery assembly and the battery control calibration was updated.