CUSTOMER CONCERN The engine will not crank, a Stop Safely Now message is displayed, and DTCs P0B37, P1A10, and P0A0A are stored. CAUSE The high-voltage battery service disconnect was not fully seated and latched, leaving the interlock circuit open. CORRECTION Disable the high-voltage system as required, fully seat and latch the high-voltage battery service disconnect, clear DTCs P0B37, P1A10, and P0A0A, and verify READY mode and hybrid-system operation.

CUSTOMER CONCERN Engine will not crank and the message center displays Stop Safely Now. CAUSE The high-voltage battery service disconnect was not fully connected, opening the high-voltage interlock circuit. CORRECTION Properly connect and latch the high-voltage battery service disconnect, clear DTCs, and verify the vehicle enters ready mode.

CUSTOMER CONCERN The engine will not crank and the Stop Safely Now message is displayed; the BECM stores P0B37 and P1A10, while the SOBDM stores P0A0A and P0B37. CAUSE The high-voltage battery service disconnect was not fully seated and latched, leaving the interlock circuit open. CORRECTION Inspect, clean as needed, fully seat and latch the high-voltage battery service disconnect, clear P0A0A, P0B37 and P1A10, and verify the vehicle starts without the Stop Safely Now message