CUSTOMER CONCERN The engine stalled and will not crank or restart. The Service Hybrid System message is displayed, and Battery Energy Control Module DTC P0BBD is stored. CAUSE Hybrid-battery testing confirmed the drive-motor battery assembly could no longer maintain the required operating voltage. CORRECTION Remove and replace the failed drive-motor battery assembly.

CUSTOMER CONCERN The vehicle will not crank or start after dying in traffic. DTC P0AFA and related Hybrid Powertrain Control Module codes are stored. CAUSE Inspection confirmed the 12-volt battery was leaking acid and had failed, while the high-voltage battery retained normal voltage and state of charge. CORRECTION Remove and replace the failed 12-volt battery, then perform the Clear Secured High Voltage DTCs procedure.

CUSTOMER CONCERN The engine will not start and the Service Hybrid System message is displayed after repeated restart attempts. Battery Energy Control Module DTC P0BBD is stored. CAUSE Inspection confirmed water-contaminated fuel had entered the fuel system, and repeated attempts to start the gasoline engine discharged the high-voltage battery. CORRECTION Remove the contaminated fuel, clean or replace the affected fuel-system components, perform the required engine-oil and ind