CUSTOMER CONCERN Customer states the vehicle intermittently enters limp mode. DTCs P0A7C, P1A0D, P1A0E and P1A0F are stored. CAUSE The Motor Electronics Cooling System pump did not operate with the key on and failed direct power testing, confirming pump failure. CORRECTION Remove and replace Motor Electronics Cooling System pump. Refill and bleed electronics cooling circuit, clear hybrid DTCs and verify pump operation.

CUSTOMER CONCERN Customer states the ABS warning light is on. DTCs C1321, C1475 and U2023 are stored. CAUSE No external brake-fluid leaks were found, confirming an internal failure of the ABS hydraulic unit/control module assembly. CORRECTION Remove and replace ABS hydraulic control unit/control module assembly. Program module, perform hybrid ABS bleed procedure and clear DTCs.

CUSTOMER CONCERN Customer states the engine will not crank and the Stop Safely Now message is displayed. DTCs P0B37 and P1A10 are stored. CAUSE Inspection confirmed the high-voltage battery service disconnect handle was not fully latched, leaving the interlock circuit open. CORRECTION Correctly seat and latch high-voltage battery service disconnect. Clear hybrid-system DTCs and verify normal starting operation.

CUSTOMER CONCERN Customer states the ignition key intermittently becomes difficult to turn into the start position, even after the lock cylinder and ignition switch were replaced. CAUSE Inspection under TSB 09-19-15 confirmed the steering-column lock module housing was binding the ignition mechanism. CORRECTION Remove and replace steering-column lock module. Verify smooth key rotation and normal starting operation.