CUSTOMER CONCERN The vehicle intermittently will not enter Ready mode even though the instrument cluster illuminates. Cycling the start switch four or five times eventually allows it to start, and no DTCs are stored. CAUSE The confirmed repair identified a failed high-voltage battery pack as the source of the intermittent no-Ready condition. CORRECTION Remove and replace the failed high-voltage battery pack and verify the vehicle enters Ready mode consistently through repeate

CUSTOMER CONCERN After transmission replacement, the vehicle will not enter Ready mode or start. The ABS activates when the brake pedal is pressed, the start button flashes, and the BECM stores DTC P0B37. CAUSE The high-voltage battery service-disconnect plug was not fully connected and latched, preventing the Battery Energy Control Module from enabling the high-voltage battery. CORRECTION Fully seat and latch the high-voltage battery service-disconnect plug, clear DTC P0B37,

CUSTOMER CONCERN The vehicle intermittently will not enter Ready to Drive mode and may not engage reverse when Ready, with multiple powertrain DTCs stored. CAUSE Cooling-system pressure testing confirmed coolant leakage from the upper high-voltage battery assembly. CORRECTION Remove and replace the upper high-voltage battery assembly, program the replacement battery, refill and bleed the electric-powertrain cooling system, clear the DTCs, and verify Ready mode and reverse ope