CUSTOMER CONCERN The vehicle will not start, ignition power is present, and the scan tool cannot communicate with any control module. CAUSE Spread terminals in the data link connector prevented reliable contact with the scan-tool connector. DLC terminal 16 had battery voltage and terminals 4 and 5 had good grounds. CORRECTION Repair the spread data link connector terminals and verify the scan tool communicates with the vehicle modules and the vehicle starts normally.

CUSTOMER CONCERN The active grille shutter remained inoperative after collision repairs and did not respond to commanded operation. CAUSE The collision had physically damaged the active grille-shutter actuator. DTC P05B131 was present. CORRECTION The damaged active grille-shutter actuator was replaced.